![]() Normal stuff, to let you know your ticket went through correctly. Now a bit more worried I went to customer support and filled a ticket what happened similar to the text above and asking what’s up with that.Īt this point anyone who used customer service in other games before would be expecting an email confirmation that your ticket was received, with a copy of your send text, saying someone will look at it posthaste but still asking about having patience. So I did what everyone would do, look for the forum see whats up, only to get the notice that I can’t access it either till 2035. ![]() Perplexed I tried a few more times with predictable results. Only get the message that I was suspended till 2035. Well just start the game and log in then. No patch was being downloaded so bug it was I thought. So nothing can be done other than just restart the game and see what’s what. I wondered if I had overlooked a hotfix notice and the game prevented me from playing till I patched it or maybe the bug had deeper repercussions than I thought. To my surprise I couldn’t start the mission or any mission at all, no visiting the relays or the dojo. After quickly getting over being annoyed about the lost time because of this bug, I resigned myself of just having to do it again. In the middle of August I was minding my own business finally leveling all the Primes I bought, collected and build the weeks prior and was just waiting for an affinity boost to do them all in one go.Īfter about three hours or so playing I finished another survival mission but this time the result screen was empty, no affinity no loot. Veteran of about 5 years and 5000 hours playtime. Again this wasn't a solution for us since we use these placeholders to notify end-users and notify internal workflows but just listing all available options.Let me tell you a little story about my experience with with DE’s customer service or more correctly Zendesk. It's also important to note that the spammers can use other domains to initiate these requests, but I am happy to say that hasn't been the case for us.Īnother alternative provided by Zendesk's Support team was to remove variable placeholders from both our triggers' subject lines as well as body templates. The reject keyword just prevents them entirely from coming through your Zendesk queues. Please note you can use suspend:qq.com instead if you would still like these to come through your Spam folder. What worked for us (but may not work for others) was adding this domain to our blocklist using reject:qq.comĪfter we did this, I am happy to say no more SPAM emails have come through at all. Zendesk's only response while unhelpful for our workflow was to enforce users to register for an account in their ticketing system before allowing them the ability to submit a request. Hey Mark Szymanski - our company was experiencing the exact same issue with our web forms receiving an influx of requests from the same domain. ![]() If your Zendesk account has been spammed and you suddenly need to bulk delete these spam tickets, instead of manually deleting them, there are different ways to do it and they are all outlined in this article: How can I bulk delete spam tickets in Zendesk? For more information, see the article: Requiring your users register to use Zendesk. You can require your end-users to register and verify their email to access the web form. Therefore, you are looking for something like this:ĬAPTCHA is enabled by default to mitigate spam attacks on your web form. If a ticket is submitted through a channel other than the web form, such as X Corp or email, details about the channel appear.For steps on viewing events of a ticket, see the article: Viewing all events of a ticket. To do that, you can check the events of the ticket. How do I make it stop? Answerįirstly, verify the tickets are actually coming from your contact form. There were more than 1000 spam tickets submitted from different addresses through the web form.
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